Refund Policy

REFUND POLICY

Returns must be authorized by us and are only allowed within 30 days of date shipped. All returns must be unused, in their original packaging, and in a condition suitable for resale. All packaging must be returned in its entirety to qualify for credit. If the product return is not due to our error or product damage, we reserve the right to charge a 15% restocking charge to compensate for having to process and accept the returned goods. For all returns, excepting errors made on our part, the customer is responsible for all return shipping charges. If a return is due to an error on our part please discuss the matter with us prior to shipping, as we can then determine the best method to return the goods.
Our policy lasts 30 days. If 30 days have gone by since date shipped, unfortunately we can’t offer you a refund or exchange. Please contact us at naturalsoaplady@gmail.com

Sale Items:
All sale items are final sale and are non refundable.